Support Services
Solutions that meet your drug testing needs.
Toxicology support services
Our prompt and courteous Toxicology Support Services representatives are here to provide you with the information you need to better understand and manage your drug testing program. To ensure your complete satisfaction, we are available via toll-free number and can address any questions or concerns regarding your account.
Education and in-service training
Education and training are critical to ensure correct specimen collection and shipment to the lab. Telephone and on-site staff training sessions are provided upon request. To get our clients up and running on specimen collection, results interpretation and internet reporting, RTL contacts all accounts within two weeks of set-up to schedule a convenient training date and time. Certificates of completion are provided at no additional fee.
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ToxAccess™ reporting and
collection management optionsEngineered to support millions of drug and alcohol laboratory tests a year, ToxAccess™ helps you administer everyday collection tasks and automate the result reporting process.
Additional reporting formats are also available by U.S. mail or fax.
More about online reporting » -
Laboratory technology
Our leading-edge instrumentation and proven methodologies enable us to detect use and abuse of common and designer drugs. You can depend on RTL to utilize the most sensitive equipment, proven processes and highly skilled personnel to deliver timely, accurate and reliable results. We'll find out.
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Informational materials
RTL is constantly communicating with its clients through website updates, newsletters, sales materials, invoice inserts and e-mails. Information regarding new drug tests and support services is provided proactively to ensure that clients are aware of all their drug testing options.
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Expert witness services
Expert witness services are available by affidavit, telephonically, or in-court. RTL's toxicologists are court (federal and state) approved as experts in forensic toxicology and/or urine and oral fluid drug testing.
Specimen collection referral network
Join our network! If you are a collection site or TPA agency and wish to work directly with Redwood Toxicology Laboratory, please join our referral network. We will work with your firm to develop a comprehensive drug testing program that works for you and your clients. For more information, please fill out our online form.
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