Effective June 1, 2015
Supplemental Service Charges
Redwood Toxicology Laboratory (RTL) is committed to your success and that of your organization. As part of our commitment to provide prompt and exceptional laboratory services, we ask that you properly collect, label, and package all specimens. Failure to do so may create "problematic specimens" that result in additional support effort on our end—preventing our technicians from sending you timely test results.
In an effort to maintain competitive laboratory testing prices, and to reduce the volume of problem specimens, we will begin charging clients for each specimen that is not prepared according to the defined protocols. Clients who are correctly preparing specimens will not see the additional charges applied.
We ask that you refer to the training materials originally provided and referenced on our website when preparing specimens for laboratory testing. Please ensure the specimen is collected, labeled, and packaged correctly before releasing it to the shipper. Improper labeling and packaging may result in your specimens being rejected by the shipping carrier or excluded from testing at the laboratory.*
Below is a list of problematic specimen examples that will incur additional charges.
|Problematic Specimen Examples|
Additional Services/Short Shipment Fees
To maintain prices of laboratory tests, RTL will also charge for supplemental service requests and short shipments of specimens. Below is a list of service offerings and items that will be affected.
For more information on how to prepare specimens for the laboratory and to view the list of supplemental fee list visit: redwoodtoxicology.com/support.Thank you for your help in this important matter.
Redwood Toxicology Laboratory
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