Redwood Toxicology Lab Transitions To FedEx! 12/01/08

Dear Redwood Customer:
In an effort to best serve our clients, Redwood Toxicology Laboratory (RTL) has chosen FedEx as its premier shipping provider. RTL is dedicated to your satisfaction and is confident that FedEx will provide quality shipping services to your agency. Over the next few weeks, your agency will receive all necessary FedEx supplies for specimen shipment to the lab. Please begin using your FedEx supplies immediately upon receipt. Please check this page for updated instructions.

Take a moment to read through the following changes that may affect your account. Please do not arrange pick-ups or order labels/boxes with your FedEx driver as this may result in your agency being billed for these services. Always contact RTL directly for pick-ups or supplies. Only use labels and supplies provided by RTL.

Specimen Packaging/Bags

RTL offers two ways to ship your specimens to our laboratory:

More than 3 pickups a week

If your agency requires 3 or more pickups per week, RTL will arrange a daily FedEx pickup schedule. A FedEx service provider will stop at your location daily and pick up any specimen boxes you may have on that day (M-F). Do not schedule on-call pickups if you require more than 3 shipments per week. Please use daily pickups for your shipping needs. Daily pick-ups are arranged by calling RTL's Client Service Department.

Less than 3 pickups a week

If your agency requires less than 3 pickups per week, contact RTL Client Services at (800) 255-2159 ext. 4382 or ext. 4410 to schedule on-call pickups. Specimens may also be dropped off at a local FedEx/Kinko's location. For assistance with finding a drop-off point, visit www.fedex.com and choose FedEx Locations from the navigation bar at the top of the page. Enter your zip code and/or address. You may also call (800) 463-3339 and press 3.

Be sure that all of your FedEx boxes have at least five (5) urine or oral fluid specimens per bag. Any bag with fewer than 5 specimens will be charged a $7.00 short shipment fee on the RTL account statement.

We encourage you to revisit this page for updated information about shipping your lab specimens to RTL through FedEx. If you have questions about scheduling pickups or ordering supplies, please contact Client Services at (800) 255-2159 ext. 4382 or ext. 4410. Thank you for your continued business.


Sincerely,
Redwood Toxicology Laboratory

 

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